FAQ
Answers to common questions about subscriptions, our scanning logic, and refunds. Can't find what you need? Reach out:
Will I be charged automatically when the trial ends?
No. No credit card is required to register. When the trial ends the account converts to Free automatically, and history older than 31 days remains accessible. To continue with Pro, subscribe manually from Account.
How do I cancel auto-renewal?
Subscriptions auto-renew by default (30 days for monthly, 365 days for yearly). Account → Subscription → Turn off auto-renewal takes effect immediately. Access continues until the end of the current period. You can re-enable renewal before expiry.
Which payment methods are supported?
Visa, Mastercard, American Express, Apple Pay and Google Pay. Settlement currency is USD.
Is a refund possible?
Yes. Within 14 days of the first subscription, email support@boxbreakout.top with subject [Refund] and your registered email. Review takes 3 business days; approved refunds return via the original method in 5–10 business days.
Is this investment advice? Do you guarantee returns?
No. Box Breakout is a pattern-scanning research tool, not an investment advisor. No return is guaranteed. Output is for technical research reference only and is not a buy or sell recommendation. Trading decisions are the userʼs responsibility.
What does a Pro subscription include?
Four things: full details and AI report for each candidate; entry price, stop level and exit rule per trade; a notification when an exit rule fires; per-trade P&L for the last 60 days. Extras are the daily email push and priority support.
What does "no candidates" for a market mean?
No symbol in that market met all filter conditions on that day. The bar is not lowered to fill the slot. Historical candidates are available on the History page.
When is the list updated?
The full scan runs after each market closes and the daily list is published at 11:00 Asia/Shanghai (UTC+8). The quantitative score and AI report are frozen once produced. Every user sees identical content for the day.
Do you offer managed accounts or execution service?
No. Box Breakout does not connect to brokerage accounts, does not place orders, and does not custody funds. The system only publishes the daily list. Execution and money management are entirely the userʼs job.
How do I contact support?
Email support@boxbreakout.top with a brief description and a screenshot. Response time is up to 3 business days.
What can a Free account see?
Free shows: daily candidate counts, market overview, full details for entries older than 31 days, aggregate track record. Free hides: full details for todayʼs candidates, AI reports, entry/stop/exit rules per trade, exit notifications, per-trade P&L rows, email push.
What does "exit notification" mean?
After a candidate ships, the system keeps tracking its price. When an exit rule fires (stop hit, trend reversal, or holding period expired), Pro users are notified. Entry and exit rules are provided together — no in-the-moment call is required.
Have another question? Email us at support@boxbreakout.top